INFO & FAQ’S

STAY FOR YOUR ENTIRE RIDE: All classes are 45 min including warm-up and cool down. We understand things happen mid-class and you may have to exit the bike room, but please do not plan to leave class early. Out of respect for your fellow riders and the experience, do not book a class if you cannot stay for the entire class, including cool down (it's only 3 minutes and your body deserves that good stretch anyway).

ARRIVAL TIME: Please arrive 15 min before your scheduled class because we will need to fit your shoes and bike. 

ATTENDANCE POLICY:  We DO NOT admit anyone into class after the official start time of the class.  We open up empty bikes to waitlisted and standby riders 3 minutes before the official start time of the class.

FITNESS LEVEL: Rise is for everyone! All classes are suited for both beginners and experienced athletes. You are encouraged to come as you are and take class at your own pace. Remember, just sweat and pedal. The rest is extra.
 
PARKING: No need to worry about parking! Our Santa Rosa studio is located in Montgomery Village, where this plenty of free parking spaces on both Lululemon and Summit State Bank sides.

SHOES: Clip-in cycling shoes are required, but our pedals are compatible with both SPD and LOOK Delta cleats. You can bring your own shoes or rent ours for $5 per class.

WATER: We have a water bottle filler, or you can purchase bottled water at the studio- LIFEWTR sport-top bottle $4.

SHOWERS: We DO NOT have showers. There is a bathroom and a changing room.

WAITLIST: If you are on the waitlist just come in! Hangovers are real and we have extra bikes we can bring in and get you on. Just be at the studio early as we let waitlisted and standby riders in 3 min before the official start time of class.

CANCELLATION POLICY:  You can cancel a class online without penalty up to 12 hours before the start of class.  For clients on any type of unlimited package, you will incur a $10 fee for Late Cancellations and $20 fee for No Shows.  Clients on all other packages will lose the credit used to book the class.
 
MORE QUESTIONS?: Email us at info@risecycleco.com